Academic Policies

Cancellation and Refund Policy

Students may withdraw from their program at the University at any time by submitting a Withdrawal Form to the Registrar by email. Students who withdraw from the program within five calendar days of signing their Enrollment Agreement receive a refund of all monies paid (tuition and fees). Students who withdraw more than five days after signing their Enrollment Agreement but prior to the program commencement date will receive a refund of all monies paid minus the Application Fee ($75) and Registration Fee ($200).

It is the student’s responsibility to notify the University of their intention to withdraw via the Withdrawal Form. Lack of engagement (via Canvas learning platform, via coaches or otherwise) is not proof of withdrawal and will not automatically grant the right for a refund. Exceptional circumstances will be considered on a case-by-case basis.

Refund Policy

Students who withdraw after the program commencement date will be provided a prorated refund, up to 20% of a semester, based on the number of days completed divided by the total days in the semester. Students who withdraw after 20% of the semester is completed (after day one of week four) are not eligible for a refund.

Refunds are made using the original method of payment, within 30 days of the date of withdrawal. Refunds are expected to take up to 5-10 business days, depending on payer’s responsiveness to Flywire’s compliance process as required to satisfy Anti-Money-Laundering regulations.

Example: If a student who has a term-based instalment plan already paid for their first term ($4,000USD) withdraws from the program on day 15 of the 16-week term, the student is issued a $3,480 refund.

Total tuition paid$4,000
Percent of term completed(15 days completed / 112 rounded to closest whole number)13%
Amount Retained$  520
Refund amount due to student$3,480

For the purpose of determining the amount of the refund, the date of the student’s withdrawal shall be deemed as the date of receipt of dully completed Withdrawal Form as per process described above, or as of the date the institution terminates the student’s enrollment due to non-attendance, failure to maintain satisfactory progress; failure to abide by the rules and regulations of the institution; and/or failure to meet financial obligations.

Disability Accommodation Policy

This policy describes the roles of individuals at Kennedy University of Leadership in ensuring that students with disabilities receive appropriate accommodations in their instructional activities, as mandated by Federal and State law and by University policy.

The fundamental principles of nondiscrimination and accommodation in academic programs were set forth in Section 504 of the federal Rehabilitation Act of 1973; the Americans with Disabilities Act of 1990, Title II; and their implementing regulations at 34 C.F.R. Part 104 and 28 C.F.R. Part 35 respectively.

These laws establish that students with disabilities may not, on the basis of their disabilities, be excluded from participation in, be denied the benefits of, or otherwise be subjected to discrimination under any Kennedy University of Leadership program or activity. Further, Kennedy University of Leadership must make sure that its academic requirements do not discriminate or have the effect of discriminating against persons with disabilities. Academic requirements that are justifiably essential to a student’s program of instruction are not considered discriminatory. Academic accommodations to which a student may be entitled include changes in the length of time allowed to complete the degree program requirements, substitution of specific courses required for the completion of degree requirements, and adaptation of the manner in which specific courses or examinations are conducted.

At Kennedy University of Leadership the Quality Assurance Manager primary functions are:

  1. advising Kennedy University of Leadership about policies and procedures related to the provision of academic accommodations for students with disabilities,
  2. recommending steps to be taken by Kennedy University of Leadership related to the provision of accommodations for instructors with disabilities,
  3. developing mechanisms for increasing the understanding of the faculty with respect to disabilities and their accommodation in an academic setting, and
  4. assisting Kennedy University of Leadership in resolving any disagreements with faculty that might arise concerning particular accommodations in an academic setting. 

The Quality Assurance Manager is the senior administrative officer responsible for Kennedy University of Leadership’s policies affecting persons with disabilities. The Quality Assurance Manager ensures that these policies are both educationally sound and responsive to the needs of students with disabilities.

If there is disagreement by faculty over the appropriateness of a particular academic accommodation, the Quality Assurance Manager (in consultation with the institution’s Academic Dean makes a final determination in the matter.

Accommodation Request Process

Students who wish to be considered for accommodation should self-disclose their disability to the Quality Assurance Manager by submitting an Accommodation Request Form, with recent documentation (not more than three years old) of such from a licensed Medical Professional. The Form and related documentation must be submitted to the Quality Assurance Manager via email or mail. The request will be reviewed and students will be notified of the institution’s decision within 14 business days of receipt. If approved, accommodations will be designed to assist students in successfully completing coursework. These accommodations will then be implemented in students’ coursework and/or communicated to faculty members in a timely manner.

Filing a Complaint

Students who wish to file a complaint regarding disability accommodations must be able to establish that he or she appropriately requested, in a timely manner, the desired accommodation. The student should refer to the institution’s Complaint Policy for filing complaints regarding disability accommodations or any other concerns.

Credit Hour Definition

Kennedy University of Leadership courses are defined by semester credit hour. Students are generally expected to complete 45 hours of student work per semester credit hour, which includes approximately 15 hours of academic engagement and 30 hours of preparation. Thus, students should expect to complete at least 135 hours of student work in a three semester credit hour course.

Grading Policy

The faculty of the University award all grades, in alignment with the expectations below. An individual grade may typically only be changed by the faculty person who delivered the class or in exceptional circumstances their nominee, and typically only in cases of faculty, administrative, or systems error in calculating or reporting the student’s grade or if the student has completed work due for the completion of an Incomplete grade. 

A student may submit an appeal for a review of a course grade. Please refer to the Grade Appeals Procedure section of the Academic Polices provided below for instructions and timeline information. 

Grade Point Average 

The grade point average (GPA) is determined by multiplying the number of credit hours for each course attempted by the number of honor points corresponding to the final grade for the course. This total is then divided by the number of credit hours attempted during that term, and the result rounded to the second decimal place. The GPA is calculated only on credit courses attempted at Kennedy University of Leadership. The cumulative GPA is determined in the same manner as the semester GPA outlined above. In the case of repeated courses, the higher grade earned will be used in computing the cumulative GPA.

Grading Scale Earned Grades Description 
A (4.0), A- (3.7) An earned grade assigned by the faculty indicating the student’s work exceeded the minimum level of expectation in almost all areas. 
B+ (3.3), B (3.0), B- (2.7) An earned grade assigned by the faculty indicating the student’s work exceeded the minimum level of expectation in most areas. 
C+ (2.3), C (2.), C- (1.7) An earned grade assigned by the faculty indicating the student’s work met the minimum level of expectation in almost all areas. 
F (0.0)D grades are also considered failing gradesA grade assigned by the faculty indicating that even though the student made an effort in the class, minimum expectations were not met. The student must retake the course to fulfill degree requirements. 
Unearned Grades Description 
Incomplete. A grade assigned by the faculty indicating that the student came just short of completing the course due to circumstances beyond his or her control and is given a grace period (not to exceed two weeks) to finish the work without penalty. 
Repeated Course. Grade assigned by the Registrar when the course has been repeated to replace a previously earned grade. 
Withdrawal. The student elected to withdraw from the course during the withdrawal period. Or, the University withdrew the student from all classes because he/she did not attend any class and did not request a drop or withdrawal, or due to circumstances where the student was removed from class by the administration. The reasons for withdrawal will be collected wherever practicable. 

Summative Assessment Retake Policy

Each summative assessment at KUL has two attempts associated with it. The second attempt is typically a submission of the same assessment brief but significantly improved by the student using the detailed feedback received from faculty form their first attempt. If a student receives a fail grade in both attempts, then the student must retake the entire course, including the payment of the fee associated with the failed course.

Grade Appeal Policy

Students may appeal a grade if one of the following circumstances applies: 

  1. The student believes that the grade did not accurately reflect his or her achievement because the instructor did not provide or did not follow the instructor’s syllabus instructions for how the grade was to be determined. 
  2. The student believes that the grade did not accurately reflect his or her achievement because the instructor’s evaluation applied criteria or standards different from the other students in the class. 
  3. The student believes that the grade did not accurately reflect his or her achievement because the instructor applied methods in some way that the faculty review committee would consider unusual for the faculty of the University. 

Grade Appeal Procedure 

  1. The student must first contact the instructor and discuss his or her concerns, making every effort to resolve the matter. 
  2. If a satisfactory resolution is not achieved, the student must appeal in writing to the Registrar stating the circumstances of the class and the reason for the appeal, and must provide supporting evidence. A form is available on Canvas Learning Management System and students may seek guidance from their coach. 
  3. Only appeals received by the Registrar within 30 days from the date on which final grades were submitted for the class(es) involved will be considered. 
  4. Appeals will be evaluated by a faculty committee charged with this task and resolved within 60 days from the date the appeal was filed. All parties will be notified of the outcome in writing.

Outcome of the Grade Appeal Process 

One of two possible outcomes applies: 

  1. If the faculty committee concludes that the grade was properly determined, the grade stands. 
  2. If the faculty committee concludes that the grade was not properly determined, a pass (P) or a failed grade (F) grade will be awarded. A pass grade indicates the student has met the minimum competencies required and the course counts toward a degree but has no effect on the student’s GPA. The F grade indicates that the student did not meet the minimum competencies required and the course does not count toward a degree until it is retaken.

Satisfactory Academic Progress

Whether or not a student is making satisfactory academic progress (SAP) toward the completion of his or her program is evaluated based on the following criteria:

  • Maintaining a satisfactory GPA
  • Maintaining a minimum course completion pace

Student records are evaluated regularly against these criteria. The purpose of the SAP policy is to identify and alert students as early as possible if they are not demonstrating satisfactory academic progress and help them develop a plan for accomplishing their academic goals.

Minimum Grade Point Average

The C, or 2.00 cumulative GPA, is the mark of acceptable work and good standing for undergraduate programs. The B, or 3.00 cumulative GPA, is the mark of acceptable work and good standing for graduate programs.

Transfer credit accepted from other institutions or through experiential learning will not count toward quality points (will not impact the student’s GPA) at Kennedy University of Leadership. Only courses taken at the university will be considered in GPA calculations. When students repeat a course for grade improvement, only the replacement (i.e. higher) grade will count toward GPA calculation.

Minimum Course Completion Pace

Students must maintain a satisfactory course completion pace of 67%. Completion pace is defined as the number of courses successfully completed / number of courses attempted. Attempted but not completed courses include courses were the student received an F, I, W, or R grade.

Transfer credit accepted from other institutions through experiential learning count as attempted and completed courses. When students repeat a course for grade improvement, both attempts will count as part of completion pace calculations.

Academic Discipline

Students who are not maintaining satisfactory academic progress (SAP) are subject to academic discipline as described below. If a student re-establishes SAP at any point, he or she will be returned to good standing and academic discipline will be lifted. Measures of academic discipline include academic warning, academic probation, and academic dismissal. 

If Kennedy University of Leadership determines at any point during the academic disciplinary process that SAP cannot be re-established within a reasonable time frame, it reserves the right to dismiss the student. Factors considered as part of this determination include, but are not limited to, the number of failing grades, past academic performance, the number of withdrawn or dropped courses, and any academic conduct violations. In particular, students will likely be subject to academic dismissal if their GPA falls below 1.0 or if they withdraw from the majority of their coursework during any stage of academic discipline. See the Academic Dismissal policy below for more information.

Academic Warning

If at any point a student’s satisfactory academic progress (SAP) falls below the acceptable minimums, he or she will be placed on academic warning for the following term. The Registrar’s Office will notify the student and the student’s coach of this status as well as the possible consequences associated with failure to re-establish SAP within the allowed timeframe.

Academic Probation

If after academic warning the student has failed to re-establish satisfactory academic progress (SAP), he or she will be placed on academic probation for the following term. The Registrar’s Office will notify the student and the student’s coach of this status as well as the possible consequences associated with failure to re-establish satisfactory progress within the allowed timeframe. If deemed necessary by the coach, a student’s academic course plan may be revised including adjustments in enrollment pace and requiring the student to repeat courses for grade improvement.

Academic Dismissal

If the student has failed to re-establish satisfactory academic progress (SAP) after the above stages of academic discipline have been exhausted, the student will be subject to academic dismissal. The Academic Dean will notify the student in writing of the dismissal. A student who is subject to academic dismissal may reapply to the University no sooner than six months after dismissal. The Admissions department will be informed of the student’s past academic performance with the University and may require additional admission documentation from the student. Readmission will be granted only if there is a strong likelihood that the student possesses the motivation and capacity to successfully complete the academic requirements.

The University reserves the right to either reinstate the student in his or her original program or in the version currently available at the time of admission, whichever is mutually beneficial to the student and the University. Coursework previously completed at Kennedy University of Leadership may or may not be carried over to the student’s new program depending on the grade earned and its impact on the student’s GPA as well as the age of the credit.

Student Academic Honor Code 

Kennedy University of Leadership defines the word honor as academic integrity, moral and ethical conduct, and pride of membership in a community that values academic achievement and individual responsibility. University students are expected to conform to a high standard of honesty and integrity in their academic work. The fundamental assumption under which the University operates is that work submitted by a student is a product of his or her own effort. If facts or circumstances are raised which call this assumption into question in a particular case, the student may expect to be subject to disciplinary procedures with penalties up to and including dismissal from the University. A student may be required to produce all sources and documentation related to a work in question. If applicable, the final grade in a course may not be recorded until an investigation has been concluded. 

Honor Code Statement 

All students of Kennedy University of Leadership are responsible for knowing and adhering to the academic integrity policy of this institution. Violations of this policy may include cheating, plagiarism, the aid of academic dishonesty, fabrication, lying, bribery, and threatening behavior. In incidents of academic misconduct those students who are found to be in violation of the academic integrity policy may be subject to both academic sanctions (assignment grades, course grades, additional assignments and the like) from the faculty member involved and non-academic sanctions given by the designated academic leadership (including but not limited to University probation, suspension, or dismissal). By logging into the University’s learning management systems students are agreeing to abide by the Student Honor Code.

Types of Honor Code Violations 

Plagiarism: Portrayal of another’s work or ideas as one’s own 

  • Purchasing a paper from any source such as the Internet, and turning it in as if it were one’s own work 
  • Improperly citing references on a references page or within the text of a paper 

Cheating: Using unauthorized notes or study aids, allowing another party to do one’s work as one’s own, or submitting the same or similar work in more than one course without permission from the course faculty staff.

  • Taking any form of assessment (whether formative or summative) for another person 
  • Looking at another person’s assessment (draft or final) for suggestions for own work 
  • Using unauthorized notes during an assessment

Fabrication: Falsification or creation of data, research, or resources, or altering graded work without the prior consent of the course instructor 

  • Making up a reference for a references page 
  • Making up statistics or facts for academic work 

Aid of Academic Dishonesty: Intentionally facilitating plagiarism, cheating, or fabrication 

  • Partially or completely helping another person do a  quiz or any form of assessment 
  • Collaborating with others on work that is supposed to be completed independently 

Bribery: Providing, offering, or taking rewards in exchange for a grade, an assignment, or the aid of academic dishonesty. 

  • Paying a student to do work on one’s behalf 
  • Attempting to pay a teacher to change a grade 

Threat: An attempt to intimidate a student or staff member for the purpose of receiving an unearned grade or in an effort to prevent the reporting of an Honor Code violation. 

Lying: Deliberate falsification with the intent to deceive in written or verbal form as it applies to an academic submission. 

Reusing Work Policy 

Self-plagiarism is defined as reusing a significant, identical, or nearly identical portion of a student’s own work without acknowledging that s/he has done so, or without citing the original work. One example of self-plagiarism is turning in the improved version of the same assessment for the student’s second attempt (as per the grading policy). Further example is when a student uses the same part of the assessment (or the assessment as a whole) for two courses without getting permission from a faculty member.

During his/her studies at KUL, a student may be asked to write on the same topic in multiple courses. In this case, his/her writing is expected to reflect new insights and conclusions to demonstrate critical thinking and intellectual growth. The University recognizes that there may be times when there may be some overlap in assignments in different courses. 

In cases where a student would like to use previous work from another course, he/she must (1) receive permission to use previous work from the instructor of the current course AND (2) appropriately cites the recycled work. If the student fails to follow this protocol, then the submitted work, recycled from another course, will be considered plagiarized. To cite or quote previous work, the previous coursework should be cited as an unpublished paper with the student as the author. Students are expected to use APA 7th edition formatting and citation style.

PLEASE NOTE: Academically dishonest behaviors include, but are not limited to, the brief examples described above. If a student has a specific concern about what constitutes academic dishonesty we encourage him/her to speak with his/her instructor or if he/she does not feel comfortable doing so then he/she may contact the Academic Dean for further clarification.

Academic Consequences of Cheating or Plagiarism 

Students are responsible for creating their own work and are prohibited from using the works of others without proper citation. Students are expected to familiarize themselves with, and follow the University’s plagiarism policy as presented within on Canvas Learning Management System. 

Cases involving violations of the plagiarism policy will be treated as confidential. No discussions will take place other than those needed to determine responsibility or appropriate sanction. There is no statute of limitations precluding any University staff from acting on the discovery of alleged violations during the term or subsequently, including after the student has graduated. University subscribes to URKUND, a plagiarism detection system that instantly identifies unoriginal content. If reviewed by URKUND, an assignment should contain no more than 10% unoriginal content. 

A faculty member who finds proof of plagiarism will first discuss with the student the nature of the case, including its moral implications and its academic ramifications, and seek input from the student as to the circumstances. Faculty members are encouraged to consult with the Academic Dean. Plagiarism normally results in a failing grade for the plagiarized work. The faculty member also has the right to fail the student in the course. He or she may end the matter with his or her own action, if it is a non-flagrant or unintentional occurrence, or pass the case on to the Academic Dean. 

The Academic Dean may elect to proceed with a review of the questionable material by the University Librarian. The Academic Dean will report flagrant violations to the review committee with any recommendations for suspension or expulsion. Alternatively, the Academic Dean may have the student work with a designated University representative who will assist the student as he/she completes an acceptable assignment. 

Students have the right to present their cases to the review committee before it deliberates. The decision of the review committee is final. If the faculty member involved is a member of the review committee, he/she does not participate while the appeal is being considered. The faculty review committee chaired by an elected faculty member will investigate flagrant cases and make any recommendations for suspension or expulsion to the Academic Dean. The decision of the Academic Dean is final. 

Normally, expulsion from Kennedy University of Leadership for plagiarism is permanent; a student may not re-enroll. However, in very rare circumstances a student may be re-admitted. He/she must make a written request for re-admittance, explaining his/her case for re-admittance. This shall include evidence of changes that suggest plagiarism will not be repeated. The burden of proof is on the student. This evidence will be reviewed by a committee of faculty convened for the purpose. The committee will make the final decision on re-admittance using whatever criteria it deems appropriate to the case at hand, in keeping with applicable laws and regulations.

Student Code of Conduct

Kennedy University of Leadership (KUL) expects its students to conduct themselves in a manner that does not bring the reputation of KUL into disrepute. Where a student’s conduct does not meet the expectations outlined in the Student Code of Conduct, the Non-Academic Dismissal policy may be applied. KUL seeks to provide a safe and inclusive environment for all students, and therefore it takes breaches of this code of conduct seriously. If you are experiencing behavior that contradicts this code of conduct, (e.g. harassment, sexual misconduct, bullying through social media), please report the allegations to KUL staff immediately. KUL will look to provide support to you as appropriate through its procedures (this may include offers of mental health support and/or referral to external support). Due to the online nature of its programs of study, KUL pays particular attention to netiquette describing the rules of conduct for respectful and effective communication in online settings.


  • It is expected that you act in an honest way and that you will abide by the law.
  • You should familiarize yourself with and adhere to approved KUL policies and procedures.
  • Attend and engage with your program of study and proactively seek support when needed. 
  • Where applicable, adhere to relevant professional standards relating to personal and professional conduct.
  • You are an ambassador for KUL at all times.
  • KUL expects that you will act responsibly and respectfully online.
  • You should behave in a manner which upholds the good reputation of KUL, whether online or face-to-face.

Make yourself look good online

One of the best things about the virtual world is the lack of judgment associated with your physical appearance, sound of your voice, or the clothes you wear (unless you post a video of yourself singing Karaoke in a clown outfit.) You will, however, be judged by the quality of your writing, so keep the following tips in mind:

  • Always check for spelling and grammar errors
  • Know what you’re talking about and state it clearly
  • Be pleasant and polite

Know where you are in cyberspace

“Netiquette varies from domain to domain.” (Shea, 1994) Depending on where you are in the virtual world, the same written communication can be acceptable in one area, where it might be considered inappropriate in another. What you text to a friend may not be appropriate in an email to a classmate or colleague. 

Share expert knowledge and back it up 

The Internet offers its users many benefits; one is the ease in which information can be shared or accessed and in fact, this “information sharing” capability is one of the reasons the Internet was founded. So in the spirit of the Internet’s “founding fathers,” share what you know! When you post a question and receive intelligent answers, share the results with others. Are you an expert at something? Post resources and references about your subject matter.

Do your video meetings justice

Check your device’s audio and video before the meeting to ensure that they work. Create a background that is uncluttered so it isn’t disruptive, or selecting a background offered by the video meeting platform. Choose a professional screen name (your first and last name is a good option; avoid nicknames or any screen name that could be offensive or unprofessional). Join the meeting on time. Mute yourself when you’re not speaking. Do not talk over other meeting participants.


  • You should recognize everyone is an equal member of the community whether faculty, student, administrator, learning experience team member, IT support or any other staff.
  • Everyone should be extended the same respect and support.
  • It is expected that you should not be judgmental about others – not blame or stigmatize groups or individuals, for example, if they should become unwell with Covid-19 or are not able to follow all protective behaviors due to reasons of disability or medical exemption.
  • You are expected to help your fellow students whether in person or online, without posing a risk to yourself, especially if they are in difficulties or don’t understand procedures. For example, you can offer help by directing your fellow student to the appropriate support service (e.g. Coaches).

Remember the Human

When communicating electronically, whether through email, instant message, discussion post, text, or some other method, during your study, practice the Golden Rule: Do unto others as you would have others do unto you. Remember, your written words are read by real people, all deserving of respectful communication. Before you press “send” or “submit,” ask yourself, “Would I be okay with this if someone else had written it?”

Adhere to the same standards of behavior online that you follow in real life

While it can be argued that standards of behavior may be different in the virtual world, they certainly should not be lower. You should do your best to act within the laws and ethical manners of society whenever you inhabit “cyberspace.” Would you behave rudely to someone face-to-face? On most occasions, no. Neither should you behave this way in the virtual world.

Don’t abuse your power

Just like in face-to-face situations, there are people in cyberspace who have more “power” than others. They have more expertise in technology or they have years of experience in a particular skill or subject matter. Maybe it’s you who possesses all of this knowledge and power! Just remember: knowing more than others do or having more power than others may have does not give you the right to take advantage of anyone. 

Be forgiving of other people’s mistakes

Not everyone has the same amount of experience working in the virtual world. And not everyone knows the rules of netiquette. At some point, you will see a stupid question, read an unnecessarily long response, or encounter misspelled words; when this happens, practice kindness and forgiveness as you would hope someone would do if you had committed the same offense. If it’s a minor “offense,” you might want to let it slide. If you feel compelled to respond to a mistake, do so in a private email rather than a public forum.


  • You should recognize the importance and value of equality and diversity in KUL community by treating all members of KUL with dignity and respect both in person and through alternative means so that they do not feel as though they are being harassed or bullied.
  • You should conduct yourself in a manner that does not harm or does not have the potential to harm others. This includes refraining from:
    • Abusive or unreasonable conduct e.g. acts of bullying or harassment; including harassment related to the protected characteristics
    • Physical misconduct e.g. punching, kicking, slapping, biting, pushing or shoving;
    • Sexual misconduct (see Non-Academic Misconduct Policy);
    • Threats of injury or violence upon others;
    • Activities which may constitute a hate crime;
    • Activities related to the incitement of, or participation in, acts of terrorism;
    • Activities that willfully and deliberately spread misinformation;
    • Activities which foster blame narratives (i.e. apportioning blame without factual basis).
  • Respecting the right of others to hold opinions that are different to your own. KUL encourages respectful discourse and discussion. Where there are disagreements or debate, it is expected that students use appropriate language at all times including respecting protected characteristics.

Respect other people’s time and bandwidth

Electronic communication takes time: time to read and time in which to respond. Most people today lead busy lives, just like you do, and may not be able to engage with learning platform with the same frequency as you. As a virtual world communicator, it is your responsibility to make sure that the time spent reading your words isn’t wasted. Make your written communication meaningful and to the point, without extraneous text or superfluous graphics or attachments that may take forever to download.

Help keep flame wars under control

While “flaming” is not necessarily forbidden in virtual communication, “flame wars,” when two or three people exchange angry posts between one another, must be controlled or the camaraderie of the group could be compromised. Don’t feed the flames; extinguish them by guiding the discussion back to a more productive direction.

Respect other people’s privacy

Depending on what you are reading in the virtual world, be it an online class discussion forum, cohort WhatsApp group chat or elsewhere, you may be exposed to some private or personal information that needs to be handled with care. Perhaps someone is sharing a sensitive situation at work relevant to an assignment? What do you think would happen if this information “got into the wrong hands?” Embarrassment? Hurt feelings? Loss of a job? Just as you expect others to respect your privacy, so should you respect the privacy of others. Be sure to err on the side of caution when deciding to discuss or not to discuss virtual communication.

Non-Academic Dismissal

Individuals who violate the University’s stated Student Code of Conduct will be disciplined and potentially subjected to further corrective action up to and including termination or expulsion. Therefore, Kennedy University of Leadership expects that all relationships among students, staff, faculty and other members of the University community will be free of discrimination and harassment.

If a student is subject to non-academic dismissal, they have a right to appeal the decision. Appeals must be submitted in writing and must substantively address all the University-stated grounds for dismissal. This appeal will be reviewed within 30 days of receipt by the Registrar and all decisions are final.

Complaint/Grievance Policy 

Kennedy University of Leadership is committed to providing students, faculty, administrators, and other institution staff and stakeholders with a safe environment and positive experience. If a member of the University community has a concern, they are encouraged to first direct their concern to the individual involved in an informal manner. Should the issue not be resolved at that point, not be resolved to the complainant’s satisfaction, or should the member not feel comfortable directing the complaint or the person(s) involved, they are encouraged to register a Formal complaint with the Kennedy University of Leadership.

A complaint is an educational issue or condition that a student believes to be unfair, inequitable, discriminatory, or a hindrance to his or her education. The University seeks to resolve complaints quickly and to the satisfaction of the aggrieved party.

Filing a Formal Complaint with Kennedy University of Leadership

To file a complaint with the University, whether it be regarding academic or administrative matters, students must submit a completed Complaint form to the Registrar by email. If the complaint involves the Registrar, students submit fully completed Complaint form to the Academic Dean by email. The Academic Dean. The contact details for key University staff as well are provided on student Canvas Learning Management System.

The Complaint form template is also available on Canvas. All complaints must be received in writing, and include a detailed description of the concern, specific reference to any institutional policy or procedure involved, and the requested resolution that the individual seeks. 

Complaint Resolution Process

Complaints are reviewed with the intent to remedy the concern in accordance with institution policies. Complaints are responded to within 30 days of receipt. When a complaint is filed against a specific faculty or coach team member or another University staff member, they will be afforded the opportunity to provide a written response, which will be considered as part of the resolution process. 

If, after receiving a response, the individual is not satisfied with the resolution, they can appeal the decision to the institution’s President. The President or nominee, who had not been involved in previous stages of complaints resolution, will review the complaint, initial response, and any additional information provided by the complainant and will provide a final resolution within 14 days of appeal. The decision of the President or nominee is final.

Registering a Complaint with External Agencies

While Kennedy University of Leadership encourages institution community members to direct their complaints directly to the institution, they may register their complaint with the Florida Commission for Independent Education via their Student Concerns process.

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